Emergencies

If you are experiencing an emergency situation with your pet during business hours (Mon-Fri, 9am-5pm), please call us immediately on (02) 4981 1033.

Outside of business hours, Nelson Bay Vet clients who have VetChatPlus membership with our partner, VetChat, have the option of treatment in-clinic with Dr Kathryn if deemed necessary following triage by the VetChat vets. This service is available:

  • Weekdays: 5pm-9pm
  • Weekends + Public Holidays: 9am-6pm

VetChat Plus Members: Log in to VetChat Plus here.

AREC

AREC is our nearest 24-hour emergency veterinary facility, located at 11 Perth Road, Broadmeadow.

Call them on 4957 7106.

Poisonings

The Animal Poisons Helpline offers assessment of the specific risk to your pet by a poisons information consultant 24/7. The service costs $69 to access. There are also useful resources regarding animal poisons on their website available for free.

For a personalised consultation, call 1300 869 738.

Not Sure If It's An Emergency?

During opening hours, please call us.

Out of hours, VetChat Plus members should log in and chat with one of their veterinarians. 

Alternatively, call AREC to speak to their team, or give the PetMD Symptom Checker a try.

All of this feeling too complicated right now? Talk to Vivienne.

Has Your Dog Eaten Chocolate?

You can use the calculator below to determine your next steps.

This calculator should not be used as a substitute for specific veterinary advice and is only intended as a guide. Please contact Nelson Bay Vet if you are concerned about your pet’s health.